Contact rufly
We are a small father and son team, so there is no call centre and no ticket roulette. Email us and one of the two people who actually built rufly reads it.
Reply time
Usually a few hours, and always within one working day.
Registered address
Rufly Ltd, Suite RA01, 195-197 Wood Street, London E17 3NU, United Kingdom
What to write about
One inbox handles everything. Adding a line about which of these you need simply gets you a faster, more useful answer.
Order and setup help
Bought a plan and something is not right? Email us with the address you used at checkout and we will pull up your order straight away. Most eSIM questions are install related, and the fastest fix is usually in our troubleshooting guide, so it is worth a look while you wait for a reply.
Shelters and rescue
If you run or volunteer at a shelter and want to be one of the rescues our 10% goes to, tell us where you are, how many dogs you care for and what you need most. We visit and verify before any money moves, and we publish every transfer.
Partnerships, creators and press
Travel creators, tour operators, hostels and journalists are all welcome. Say what you have in mind and roughly who your audience is, and we will come back with the numbers and assets rather than a form letter.
Try these first
- eSIM troubleshooting for install and connection issues
- FAQ for plans, coverage, billing and donations
- How it works for the buy, install and activate steps
- Receipts to find an invoice for an existing order
Refunds and account questions
If a plan did not work on your trip, say what happened, which country you were in and roughly when. We check the network logs on our side before answering, so you get a real explanation rather than a script. Refund requests are handled by the same inbox, and our published terms explain when a plan qualifies. For anything about your personal data, including deleting your account, email the same address and we will action it under the terms set out in our privacy policy.